Legal Information

1. Service Description

SafeWatch is a web-based security incident management platform that allows organisations to log incidents, manage security teams, connect CCTV cameras, and coordinate responses in real time.

2. Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• One account per organisation unless otherwise agreed
• You must be at least 18 years old to register
• Business accounts must be registered by an authorised representative

3. Free Trial

• The 24-hour free trial provides full access to all features
• No payment is required to start the trial
• Trial data is preserved if you subscribe within 24 hours
• One free trial per organisation — abuse will result in account termination

4. Subscription and Payments

• Subscriptions are billed monthly via M-Pesa to Till 4086426
• Prices are in Kenya Shillings (KES) and subject to change with 30 days notice
• Payment must match the exact plan amount — partial payments are not accepted
• M-Pesa transaction codes must be valid and unused
• Attempting to bypass payment systems will result in immediate account suspension
• SafeWatch reserves the right to verify all payments directly with Safaricom

5. Acceptable Use

You agree NOT to:

• Use SafeWatch for any illegal activity
• Attempt to bypass, hack, or manipulate the payment system
• Share your account credentials with unauthorised persons
• Upload malicious content or attempt to damage the platform
• Use the platform to harass, monitor, or surveil individuals without consent
• Reverse engineer or copy the SafeWatch platform
• Use fake M-Pesa codes or fraudulent payment information

6. CCTV and Surveillance Compliance

7. Intellectual Property

• SafeWatch, its logo, code, and content are owned by SafeWatch Kenya
• You may not copy, reproduce, or distribute our platform without written permission
• Your incident data and team data belongs to you

8. Service Availability

• We aim for 99% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be communicated in advance
• We are not liable for downtime caused by third parties (Netlify, Railway, Safaricom)

9. Termination

• You may cancel your subscription at any time
• We may suspend accounts that violate these terms without refund
• Payment fraud will be reported to relevant authorities

10. Governing Law

These terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in Kenyan courts.

11. Contact

For any legal matters: nicclarckj@gmail.com | WhatsApp: 0725 599 354

1. General Disclaimer

SafeWatch is a security incident management and coordination tool. It is not a substitute for professional security services, emergency response services, or law enforcement. SafeWatch Kenya makes no guarantee that use of our platform will prevent crime, theft, or security incidents.

2. Testimonials Disclaimer

3. Statistics Disclaimer

Statistics displayed on this website (e.g. "150+ clients", "98% satisfaction", "2.1 min response time") are illustrative figures based on platform usage projections and industry benchmarks. Actual results may differ based on your specific usage and team size.

4. Payment Disclaimer

• All payments are final and non-refundable unless stated in our Refund Policy
• SafeWatch is not responsible for M-Pesa network failures or delays
• Payment fraud is a criminal offence under Kenyan law and will be prosecuted
• Any attempt to manipulate payment amounts constitutes fraud

5. CCTV and Surveillance Disclaimer

SafeWatch provides tools to connect and manage CCTV camera feeds. We are not responsible for:

• How you use surveillance data collected through our platform
• Compliance with surveillance laws in your jurisdiction
• Privacy violations caused by improper use of CCTV features
• Quality or reliability of third-party camera hardware or streams

6. Security Disclaimer

While we implement industry-standard security measures, no system is 100% secure. SafeWatch Kenya is not liable for:

• Unauthorised access to your account due to weak passwords
• Data loss due to factors outside our control
• Security incidents that occur despite using our platform

7. Third-Party Services

SafeWatch integrates with third-party services including Safaricom M-Pesa, Railway, and Netlify. We are not responsible for the terms, privacy practices, or service interruptions of these providers.

8. Limitation of Liability

To the maximum extent permitted by Kenyan law, SafeWatch Kenya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform. Our total liability shall not exceed the amount you paid in the last 30 days.

9. No Legal or Security Advice

Nothing on this website constitutes legal, security, or professional advice. Always consult qualified professionals for your specific security needs.

1. Free Trial

All plans include a 24-hour free trial with full access. No payment is required during the trial period. We encourage you to fully evaluate SafeWatch before subscribing.

2. Subscription Payments

• Monthly subscriptions are charged in advance via M-Pesa
• Payments are non-refundable once the billing period has started
• You have full access to all features for the entire billing period even after cancelling

3. Eligibility for Refund

Refunds may be considered in the following circumstances:

• Technical failure — SafeWatch was completely inaccessible for more than 72 consecutive hours due to our fault
• Double payment — You were charged twice for the same billing period
• Wrong amount charged — A billing error on our part

4. Non-Refundable Situations

• Change of mind after subscribing
• Failure to cancel before renewal date
• Partial use of the service during the billing period
• Account suspended due to Terms of Service violations
• Payments made using fraudulent or manipulated amounts

5. How to Request a Refund

Contact us within 7 days of the payment date:

• WhatsApp: 0725 599 354
• Email: nicclarckj@gmail.com
• Include: Your name, email, M-Pesa transaction code, and reason

Approved refunds will be processed via M-Pesa within 5-7 business days.

6. Cancellation

You may cancel your subscription at any time from your account Settings tab. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused days.

7. Changes to Pricing

SafeWatch reserves the right to change subscription prices with 30 days written notice via email. Existing subscribers will be notified before any price increase takes effect.